Who we are
Kaimiloa Home is operated by Caleb Kaimiloa Trading LLC, 68-090 Au St Apt 511E, Waialua, HI 96791, United States. Contact support@kaimiloahome.com or +1 (808) 301-7868 about this policy or your personal information. This policy covers our website, shopping cart, checkout and customer support.
Information we collect
When you browse, add products to your cart or use checkout, our website processes selected products, quantities, session information and the details you enter, such as name, email, billing or delivery address, optional phone number and order notes. Checkout updates may send address and cart details to our server before an order is submitted. If an order is created, we retain its items, amounts, status and relevant customer details in our store database.
Our hosting and security services may process IP address, browser information, request times and technical logs. If you use an account, we process login and account information. Please do not place payment card numbers or sensitive identity information in order notes or messages.
Customer enquiries
The contact form prepares a draft in your email application; it does not automatically send an enquiry. When you send the email or contact us directly, we receive the information you provide and use it to respond and manage your request.
How we use information
We use information to maintain your cart, calculate available delivery options, process and administer orders, arrange fulfillment, provide support, handle cancellations and returns, prevent misuse and meet applicable recordkeeping obligations. An enquiry or an order does not by itself subscribe you to marketing.
Cookies and browser storage
Our store uses essential cookies and session storage to keep cart contents, recognize shopping sessions and support account access. WooCommerce cart and session cookies connect your browser to cart data held on our server; the cart is not stored solely on your device. Browser storage may also retain storefront preferences and cookie choices.
You can change optional preferences using Cookie preferences in the footer and clear cookies in your browser. Blocking essential cookies may prevent the cart or checkout from working. Optional consent choices do not prevent ordinary browsing. Cookie choices do not delete order records already held by us.
Service providers and sharing
We use website hosting, email and store software services to operate the website. Authorized staff and service providers access information needed for their tasks. For fulfillment, relevant order, recipient and delivery details may be shared with the supplier, carrier or return-handling provider involved in your order.
If a payment method is offered and selected at checkout, the identified payment provider processes information necessary for that transaction under its own privacy policy. We do not request card numbers or security codes by email or in the contact form. We may disclose information when required by law or reasonably necessary to protect rights and prevent fraud.
Retention and security
Cart sessions, enquiries, accounts and order records have different retention needs. Order and account records currently have no automatic deletion schedule in the store; they may remain until reviewed or a deletion request is handled, subject to accounting, dispute, fraud-prevention and other applicable obligations. Contact us for information about a particular record or to request deletion. Data in backups may persist until those backups are replaced.
The website uses HTTPS for transmission. Access to administrative records is restricted to authorized users, but no internet service can guarantee absolute security. Do not send full card details or sensitive identity documents through ordinary email.
Your choices and requests
You may request access, correction or deletion of information associated with your account or orders by emailing support@kaimiloahome.com. We may need to verify that the request relates to you. Some records must be retained for legal obligations or unresolved transactions; we will explain any applicable limitation. Privacy rights and response requirements depend on the law that applies to you.
Children, processing locations and updates
The store is intended for adults and does not knowingly solicit personal information from children under 13. Our business is based in the United States, and information may be processed where our service providers operate. External websites, email applications and payment providers have their own privacy policies. We will update this policy when our practices change and identify the effective date above.